Our contact details

Name: Julie Piercey, Data Controller, Let’s Grow Wellbeing
Address: 33 Church Street, Ridgmont, Bedfordshire MK43 0TZ
Phone Number: 07427 959134
E-mail: [email protected]
Website: letsgrowwellbeing.com/
Date Reviewed 11/8/2021

The type of personal information we collect

We currently collect and process the following information:

• Name, email, address and mobile telephone numbers
• IP addresses and cookie identifiers.

How we get the personal information and why we have it

Personal information provided helps up to evaluate our services, improve our website use and information and how best to communicate with you.

Type of Sensitive information we collect

Medical and health information

How we get sensitive information we collect

Medical and health information provided by you or your medical Practitioner is sensitive information and is used to assess your health and wellbeing and determine the best possible care plan or service to suit your needs.

Sensitive information can be: –

• genetic data relating to the inherited or acquired genetic characteristics which give unique information about a person’s physiology or the health of that natural person
• data concerning health which reveals information about your health status, including both physical and mental health and the provision of health care services

We may also receive personal information indirectly, from the following sources in the following scenarios:

• Our web management company Otis Creative from otiscreative.co.uk for analytical purposes by cookie identifiers where you have used the Let’s Grow website
• Mailchimp.com is our email marketing platform who store your emails where you have provided your email address to Let’s Grow Wellbeing for subscriptions. This is used for mailing lists or invitations to workshops or promotions.
• From other clients /service provider/ medical practitioner or charity who may refer you to our services
• Your insurance/legal or health representatives or other third-party members by you.

We use the information that you have given us in order for:

• Customer feedback
• Statistical purposes
• Testimonials
• Review of services
• Creating mailing lists for blogs, workshops, promotions
• Contractual agreements
• Surveys
• Sending you information regarding scar therapy and/or psychological tools including videos and links to the internet.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

• Your consent. You are able to remove your consent at any time. You can do this by contacting:
  Julie Piercey
  Let’s Grow Wellbeing
  Email: [email protected]
  Phone 07427 959134
• We have a contractual obligation in certain circumstances.
• We have a legitimate interest.

How we store your personal information

Your personal and any sensitive hard copy information is securely stored in a locked filing cabinet in private secure premises.
Email correspondence is stored electronically and is password protected.
Any information stored electronically such as customer feedback forms, testimonials, surveys, mailshots or questionnaires or contracts, video session recordings will be stored electronically which is password protected and any personal file names are encrypted with initials and customer number.
Every effort is made to ensure the safety of your data.
We will keep your data for a minimum of 7 years after which time it will be destroyed if no longer required for the lawful purposes for when it was obtained.
If you consent to marketing, any information we use for this purpose will be kept with us until you notify us you no longer wish to receive this information.

How your data is deleted

Hard copies will be shredded by company’s shredding machine.
All electronic files including text and emails will be deleted.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at j.piercey:btinternet.com, 07427 959134 and or 33 Church Street, Ridgmont, Bedfordshire. MK32 0TZ if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at 07427 959134 Julie Piercey.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk